Privacy Policy

We respect the privacy of each and every customer and visitor of our site.  We never disclose personal information about individuals or interests, unless it is required for the completion of an order (ie, personal information must be shared with a third party in order for shipments to be processed.) We also use information gathered on our site for promoting our own products and services.

This privacy statement covers the site www.batnerbookstore.com. If you have questions or concerns regarding this statement, you may contact the us by one of the following ways:
Email: info@batnerbookstore.com
Phone: 905-731-4440
Post: The Batner Bookstore
           4-180 Steeles Ave W
           Thornhill, On
            L4J 2L1

We respect and are committed to protecting your privacy. We use the information we collect on the site to make shopping with us possible and to enhance your overall shopping experience. We do not sell, trade, rent or loan your personal information to others, unless instructed by a court of law. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

What information do we collect? To order a product, you will need to set up an account. To set up an account, we will need to know your name, email address, billing and shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. You will also be asked to create a special username and password so that you may access your account in the future (and so you don't have to re-enter all your information again). When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. When you submit a "Contact" request via our website, we will need to know your name, email address and question. If a user chooses to submit a product review, we will need to know your name, email, review description and location so that we may store it to display with your review. You can choose not to have your name, email or location posted to your review, although we will still need to collect the information to keep on file with your review for internal records. Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies may contain personally identifying information. Most Web browsers automatically accept cookies. You will need to enable cookies on your web browser in order to complete the checkout process. Cookies on our site also allow us to maintain login information and session state. Cookies can help us track you across our website to show you the most relevant information to help enhance your shopping experience. Cookies are small pieces of information, limited to 4K that are stored as text files. Cookies are not stored as a script thus; there is no chance of a cookie causing a virus (a common misunderstanding about cookies). If you still do not wish to accept cookies, you can always complete your order by calling 905-731-440 during regular business hours.

Will we disclose the information it collects to outside parties? We do not sell, trade, or rent your personal information to others (EVER!). We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. These companies will not retain, share, store or use personally identifiable information for any secondary purposes. Your personal data will be stored in our files for as long as your account is active. To have your account deleted simply contact us and tell us to delete your personal information. If a user’s personally identifiable information changes (as postal code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the account manager or by emailing us at info@batnerbookstore.com. Or, contact us by telephone or postal mail at the contact information listed at the bottom of this page.

What about email? We send out order confirmation and order tracking emails to our customers when you place an order. These order related emails are vital to making sure your order is delivered correctly therefore, you do not have the opportunity to opt out or unsubscribe from these order emails. You may also sign up for our newsletter emails. You may unsubscribe to these newsletters emails at anytime by logging into your account and changing your communication preferences

What you should know! If we decide to change our privacy policy we will post to this privacy statement. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days and send all users email notification to have the option to have their information deleted. If you have any questions, concerns, problems please contact us.

Email: info@batnerbookstore.com
Phone: 905-731-4440
Post: The Batner Bookstore
          4-180 Steeles Ave W
          Thornhill, On
          L4J 2L1

We ship our books via Canada Post Expedited. 

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About Us

At The Batner Bookstore our mission is to provide the textbooks, workbooks, study guides, course materials and literature our customers need, and to provide the service and value our customers expect.